Case Studies
These are real buyer side outcomes, anonymized to protect client terms and verified against the signed agreement. Each figure is a reduction on the vendor first proposal, not a list price comparison. Names are withheld; the vendor and the mechanics are not.
CRM platform · Renewal
A Fortune 500 insurer faced a CRM renewal opened at a 14 percent uplift on a seven figure contract. We benchmarked the seat tiers, removed shelfware, and timed the counter to the vendor quarter. The signed deal came in 38 percent below the opening ask with future uplift capped at CPI. Figures are verified against the signed agreement and anonymized to protect client terms. See how these outcomes compare to the market in SaaS Pricing Benchmarks 2026.
A sample across CRM, data, IT service management, security, HR, and collaboration. Every engagement is independent and conflict free.
Cloud data platform · Consumption
A global manufacturer was over committed on a cloud data platform with a punitive overage rate. We modelled real usage, right sized the capacity commitment, and negotiated out the overage penalty. Net effect was a 29 percent reduction against the proposed renewal.
ITSM suite · Renewal
A European bank had shadow licences spread across business units on an enterprise IT service platform. We consolidated the estate, corrected the tier fit, and renegotiated the seat bands. The renewal landed 33 percent under the vendor first proposal.
Security stack · Renewal
A technology firm received a steep security renewal driven by a fear based upsell. We ran a credible competitive evaluation and demanded proof of value on the new modules. The vendor renewal was cut by 41 percent and we added a 60 day exit clause.
HR platform · Renewal
A retail group was pushed toward an AI add on at renewal with no usage to justify it. We demanded ROI evidence, secured the plan without the AI tier, and carved AI features out of automatic billing uplift. Total renewal cost fell 22 percent.
Collaboration suite · Portfolio
A media company ran three overlapping collaboration tools. We mapped adoption, retired the duplicates, and consolidated the survivor onto a negotiated multi year rate. Portfolio spend on the category dropped 27 percent.
Last reviewed March 2026
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