Case study · ITSM suite ยท Renewal
Consolidated shadow licences and reset seat tiers across an enterprise IT platform.
−33% under the first proposal. Anonymized, verified against the signed deal.
The situation
A European bank had shadow licences spread across business units on an enterprise IT service platform. Nobody owned the full picture, tier fit had drifted for years, and the vendor priced the renewal against the inflated, fragmented estate.
What we did
- Consolidated the licence estate into a single verified inventory across all business units.
- Corrected the tier fit so users sat in the licence band that matched what they actually do.
- Renegotiated the seat bands against the corrected estate rather than the historical one.
The outcome
The renewal landed 33 percent under the vendor first proposal.
Every case study on this site is anonymized to protect the client and the deal, and every figure is verified against the signed contract, not the forecast. Read more about how an engagement runs or see the matching service: ServiceNow Negotiation.
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